Getting Started
Logging Support Tickets
Use the support form in the CyfroSec portal to submit issues, attach logs or screenshots, and receive help from the support team. Tickets are delivered to our support inbox and are not stored in the product database.
Need Help? Contact our Support Team at support@cyfrosec.com
What You Can Send
- 1Issue type (e.g., CyfroAssistant, Asset Discovery, Dashboard)
- 2Scan name for scan-related issues
- 3Description and frequency
- 4Optional files (logs, screenshots)
Helpful Details to Include
- 1What you expected vs what happened
- 2When the issue started
- 3Whether the issue is reproducible
- 4Links or screenshots, if available